What is the turnaround time for custom units?
7-14 Business Days (Monday - Friday) not including weekends or holidays.
CAN BE EXTENDED DUE TO LOW INVENTORY
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Do you offer ready to ship units?
Yes Turnaround time 2-3 Business Days (Monday - Friday) not including weekends or holidays.
Can clients provide the hair and get a wig made from you?
Yes WigsByM offers wig construction services
Can customized units be refunded?
No, customized units are specifically made for the client purchasing the wig all sales are final.
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Does WigsByM offers lace replacement services?
Yes as long as the wig was constructed by myself I can replace.
What is a customized unit?
A customized unit is a wig that is measured precisely to the clients ideal head shape. Customized wigs can be created with color, different lace, and different hair textures.
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Does WigsByM offer coloring services?
Yes only when hair is provided by us.
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Can you recreate a wig on your website that is sold out?
It depends if I have the hair in stock then yes. If not then no.
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Can I put a deposit down for my wig?
Unfortunately no, all payments must be made in full before the start of any unit construction.
However you can check out with Sizzle which is a form of payment plan.
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WigsByM customized wig services
All customized units will be constructed on a mesh or ventilated wig cap and machine made. They come fully customized and ready to wear!
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Can I change my customized wig order once it has been placed?
No, if you want to change your order you will have to place a new order under the customized wig order form and your first initial order will be cancelled and refunded. You have a 24hr window period to change this, once the order has been started there will be absolutely NO REFUNDS.
Do you have pick-up options available?
Yes, if you are located in the Bronx, Ny area pick-up is available.
Do you have delivery options?
Yes, delivery options are available for an additional fee in the Tri- State Area, some locations will not be honored.
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